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Sweeters Policy

 

Personalized Items

All items are made to order and knit by hand here in the US and take 2-4 weeks to ship. We will do our best to get your order to you as soon as possible.  If there are any special instructions for your order please let us know in the special instructions box.

 

Change to Order

We encourage you to double check your order before placing it.  To make changes, you must notify us within 24 hours by contacting our customer service department at

1-888-859-8587 8am - 9pm EST. After 24 hours we can not guarantee your order can be changed.

 

Returns & Exchanges

All Sweeters products are made-to-order. As such, we will not accept a return unless the order has an error in personalization or the wrong item(s) is received. We will not accept returns based on size discrepancies or color discrepancies arising from viewing the item(s) on our website.  All orders are thoroughly examined to ensure that item sizes and quantities are accurate. All items are also examined for defects prior to shipping. Sweeters is not responsible for any problems with orders that have been opened or left unattended after they were delivered. We will not accept a returned order that has been washed or worn.  If a problem does arise with your order, please contact a customer service representative at sweetersinc@embarqmail.com or call 1-888-859-8587 8am - 9pm EST within 72 hours of receiving your order. Please do not send items back to us without getting a Return Authorization number from us first. Items will not be accepted for return if a Return Authorization is not issued within two weeks of receipt.

 

Back orders & Discontinued Item

We try very hard to keep ample supplies of our yarn on hand, however every so often we find ourselves out of stock. We will make every effort to contact you if the product you ordered is temporarily out of stock or discontinued. In either case you can substitute another item of equal or lesser value or get a refund.

 

Payment

We accept Visa and MasterCard as well as PayPal.

 

Shipping

At Sweeters, we believe in delivering your order to you as quickly as possible. 

 

Standard Shipping Rates within the USA (Please contact us for shipping outside of the USA) 

 

Amount of Order                 Shipping Charge

$0.00 - $50.00                       $8.00

$50.01 - $100.00                    $10.50

$100.01 - $150.00                  $12.00

over $150.00                          FREE

 

We will email you a tracking number once your order has shipped.

 

Expedited Delivery

If you need something sent overnight for a special occasion, please call our customer service department at 1-888-859-8587 8am - 9pm EST.  We are not responsible for delays by our carriers but we will do our best to resolve any issues that may arise. During high volume holiday seasons delivery times may vary.  We will ensure that your order is produced and shipped to arrive in the time specified. Please note that delivery times are business days and start the day after you place your order.

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